About Us
About vacation Ownership Advisor
Maximizing Vacation Ownership Value
Vacation Ownership Advisor (VOA) is the only brand in the vacation ownership industry 100% dedicated to post-sale member experience. Owned and operated by Vacation Ownership Advisor, VOA Worldwide provides exclusive Vacation Ownership Portfolio Management services designed to maximize ownership value, increase engagement, and enhance retention. Our proactive approach ensures members fully utilize their benefits, strengthening long-term satisfaction for both owners and resorts. By bridging the gap between vacation ownership providers and their members, we create a seamless, high-value experience that drives loyalty and long-term success.
Vacation Ownership Advisor
VOA Philosophy: Maximizing Ownership Value
At VOA, we are committed to ensuring members better use, understand, and get the maximum value from their ownership. Through proactive engagement, expert guidance, and exclusive savings, we bridge the post-sale gap—helping members navigate their benefits seamlessly while enhancing their overall travel experience.
Vision
Vision
Mission
Mission
Motto
Motto
Why choose Vacation ownership advisor?
Boost Member Satisfaction & Loyalty
VOA enhances member satisfaction by providing proactive support, seamless booking experiences, and expert travel guidance, ensuring owners maximize their benefits effortlessly. By keeping members engaged, informed, and confident in their ownership, we drive higher retention rates, increased renewals, and long-term loyalty—helping resorts and travel clubs build lasting relationships and sustained success.
Enhance Member Satisfaction & Retention
VOA ensures members maximize their ownership through proactive support and seamless travel management. By guiding them through bookings, rewards programs, and travel strategies, we eliminate frustration and enhance overall satisfaction, making ownership effortless and rewarding. Strong engagement leads to higher retention. Our dedicated team maintains ongoing communication, providing real savings, seamless experiences, and expert guidance. By keeping members actively involved, we help resorts and travel clubs reduce cancellations and increase renewals, turning ownership into a lifetime of value.
Add Value Without Additional Overhead
VOA enhances the member experience without increasing operational costs for resorts and travel clubs. Our proactive engagement, portfolio management, and seamless travel solutions ensure owners maximize their benefits, increasing satisfaction and retention—all without adding internal workload. By outsourcing post-sale support and member engagement to VOA, resorts can reduce cancellations, improve renewals, and drive long-term loyalty without hiring additional staff. Our expertise allows partners to focus on sales while we handle the ongoing member experience, delivering value at no extra overhead.
Increase Renewals & Upgrade Opportunities
VOA drives higher renewal rates by keeping members actively engaged and maximizing their ownership experience. Through personalized support, proactive communication, and exclusive travel benefits, we ensure members see ongoing value, making renewal decisions effortless and rewarding. Beyond retention, VOA creates upgrade opportunities by showcasing additional benefits, premium travel options, and enhanced membership perks. By keeping members invested and excited about their ownership, we help resorts and travel clubs boost long-term revenue while strengthening member loyalty.
Industry-Leading Expertise & Recognition
VOA is a recognized leader in vacation ownership, setting new standards for post-sale engagement, member satisfaction, and retention strategies. Our expertise in travel portfolio management, proactive support, and personalized service has earned us multiple industry awards, including Best Consumer Product at GNEX 2024 & 2025 and Entrepreneur of the Year for our CEO, Jonathan Stoker. With a proven track record of innovation and excellence, VOA continues to drive success for resorts and travel clubs by enhancing the ownership experience. Our industry-leading approach ensures that members stay engaged, renew at higher rates, and see long-term value—making VOA a trusted partner for growth and retention.
Meet Our Team
Our Leadership.
VOA’s leadership team brings deep expertise in vacation ownership, sales, and member engagement. We drive innovative solutions that enhance retention, streamline post-sale support, and maximize long-term value for partners and their members.
Jonathan Q. Stoker
Chief Executive Officer
Ixel Ramirez
Director of Member Experience
