Setting the Right Expectations: How VOA Helps Partners Deliver a Five-Star Experience Every Time
Setting the Right Expectations: How VOA Helps Partners Deliver a Five-Star Experience Every Time In today’s vacation ownership industry, setting clear expectations isn’t just best practice—it’s mission-critical. At Vacation Ownership Advisor (VOA), we don’t replace your platform—we enhance it. Our role is simple: to support our B2B partners in delivering a higher level of service, […]
Why Social Media Presence and Positive Reviews Matter More Than Ever in Vacation Ownership
In Today’s Digital World, Perception Is Reality In the vacation ownership industry, the post-sale experience is just as critical as the sale itself. With social media and online reviews now central to decision-making, your company’s digital presence can directly influence a member’s confidence—or hesitation—before and after they buy. At Vacation Ownership Advisor (VOA), we’ve seen […]
Beyond Ownership: How Expanding Inventory Access Enhances Member Engagement and Retention
Beyond Ownership: How Expanding Inventory Access Enhances Member Engagement and Retention In today’s evolving travel landscape, vacation ownership is no longer just about “what you own”—it’s about what you can access. At VOA (Vacation Ownership Advisor), we believe that enhancing the post-sale experience is the key to deepening loyalty, driving engagement, and ultimately, increasing long-term […]
Bridging the Post-Sale Gap: How VOA Is Redefining the Vacation Ownership Experience
Bridging the Post-Sale Gap: How VOA Is Redefining the Vacation Ownership Experience IntroductionThe vacation ownership industry has long focused on the sales process—educating prospective buyers, showcasing resorts, and closing deals. But what happens after the contract is signed? For many owners, the answer is silence. The post-sale journey is often filled with confusion, underutilized benefits, […]
Why Association Memberships Matter: Building Trust in the Digital Age of Vacation Ownership
Trust Matters: Why CRTA and Industry Association Memberships Are Essential in Today’s Digital Age In the digital age, where every brand and experience can be Googled in seconds, credibility and reputation are everything — especially in the vacation ownership and timeshare industry. As trusted advisors to vacation ownership members, VOA believes that affiliation with respected […]
The Value of Understanding Your Maintenance Fee: How VOA Reframes the Ownership Experience
Reframing the Conversation Around Fees It’s easy for members to view maintenance fees as a cost. But with the right guidance, they come to understand it as a gateway to exceptional travel value. VOA doesn’t just tell owners they’re getting great value — we show them, clearly and consistently. That positive shift in perception can […]
The Power of Proactive Customer Service in the Vacation Ownership Industry
Redefining Support in a Fast-Moving Travel World In today’s digital-first world, vacation ownership members expect more than reactive service. They demand fast answers, personalized guidance, and consistent follow-up. That’s where proactive customer service in vacation ownership makes all the difference—and why it’s at the heart of everything we do at Vacation Ownership Advisor (VOA). What […]
We’re Live!
Welcome to Vacation Ownership Advisor (VOA) At Vacation Ownership Advisor, we’re thrilled to announce the official launch of our website and service platform—a major milestone in our journey to reshape the post-sale experience in the vacation ownership industry. For far too long, vacation owners have felt lost after the sale—without guidance, overwhelmed by platforms, and […]