The Competitive Advantage of Proactive Follow-Up, Customer Service, and Member Engagement in Travel Membership Businesses
In today’s travel and membership economy, the difference between growth and decline is no longer product—in fact, it often comes down to delivering exceptional customer service. It is experience. More specifically, it is how consistently a company delivers proactive follow-up, exceptional customer service, and meaningful member engagement. Businesses that understand this are scaling.Those that do […]
VOA Introduces International Golf Travel Packages Across Asia
Expanding the Member Experience with Championship Golf and Global Travel At VOA, our mission has always been simple: help our members experience the world more intelligently, more comfortably, and with greater value. In fact, enhancing the VOA Member Experience is at the heart of everything we do. As part of our ongoing commitment to enhancing […]
Voices of Vacation Ownership™ at GNEX Nashville 2026
The vacation ownership industry is entering a new era—one defined by transparency, collaboration, and thought leadership. At the center of that momentum is the Voices of Vacation Ownership™ Podcast, hosted by Gaetan Babin, President & CEO of CRTA. This year, a major focus for the industry is the upcoming GNEX Nashville 2026 event. As the […]
What VOA Members Get This Valentine’s Day
VOA members gain access to member-only and owner-level pricing that isn’t typically available to the general public. During Valentine’s Day week, that means: 💙 Exclusive Valentine’s Discounts Luxury hotels and iconic properties at reduced rates Resort condos with one-, two-, and three-bedroom options Prime dates secured without retail markups 💙 Real, Verifiable Savings VOA regularly […]
How VOA Unlocks Global Experiences: A 14-Day China Small-Group Tour at Member Value
In today’s vacation ownership landscape, value is no longer defined by access alone—it’s defined by outcomes. Whether you’re planning a trip from Beijing to Shanghai or anywhere else in the world, members want clarity, savings, seamless execution, and confidence that their travel portfolio is being actively managed, not passively sold. This is exactly where Vacation […]
The Travel Club Industry Needs Accountability — And the Time for Change Is Now
If the vacation ownership industry truly wants to repair the reputation of the travel club industry, meaningful change must begin with regulation and accountability. Today, virtually anyone can launch a white-label travel club. There is little to no vetting, no oversight, and often no responsibility for what is promised on sales floors. As a result, […]
Why Vacation Ownership Advisor Is Redefining Post-Sale Value in Travel & Ownership
In today’s vacation ownership landscape, working with a Vacation Ownership Advisor can make all the difference, as the sale is no longer the finish line—it’s the starting point. Developers, clubs, and travel brands are under increasing pressure to deliver real, measurable value after the contract is signed. Member expectations have shifted. Transparency, access, education, and […]
2026 and the Future of Vacation Ownership: Innovation, Transparency, and a Stronger Industry Voice
As the vacation ownership industry moves into 2026, one thing is clear: the future is being shaped by collaboration, transparency, and innovation. In fact, the Future of Vacation Ownership depends on these pillars more than ever. An industry that serves millions of families worldwide must continue to evolve—not only in products and services, but in […]
Vacation Ownership Advisor Proudly Sponsors GNEX 2026 in Nashville
A Must-Attend Conference for Leaders in the Vacation Ownership Industry In March 2026, the vacation ownership industry will once again come together for one of its most influential and highly anticipated events of the year: the GNEX Conference. This event will be hosted in Nashville at the iconic JW Marriott Nashville. Industry leaders in vacation […]
Customer Service Isn’t a Feature. It’s the Product.
Why the Future of Vacation Ownership Is Built on Trust, Not Discounts For years, the vacation ownership industry has competed on price, perks, and promises. Lower hotel rates. Bigger inventories. More destinations. More “benefits.” But here’s the truth most travelers already know: None of that matters if the customer doesn’t feel supported. At Vacation Ownership […]