The Travel Club Industry Needs Accountability — And the Time for Change Is Now
If the vacation ownership industry truly wants to repair the reputation of the travel club industry, meaningful change must begin with regulation and accountability. Today, virtually anyone can launch a white-label travel club. There is little to no vetting, no oversight, and often no responsibility for what is promised on sales floors. As a result, […]
The Vacation Ownership Industry Has Changed — And Members Finally Benefit
For decades, the vacation ownership industry followed a familiar pattern. A member purchased.Paperwork was signed.And then… silence. What came after the sale was often confusion, frustration, and uncertainty. Members were left to navigate their ownership alone, trying to understand complex systems, benefits, and rules without guidance or support. That era is over. Today, the industry […]
Why Proactive Customer Service and Portfolio Management Are Redefining the Future of Vacation Ownership
Exploring the future of vacation ownership reveals a need for change in longstanding practices. For decades, the vacation ownership industry has operated with a familiar pattern:high-energy sales, minimal post-sale engagement, and owners left to navigate complex programs on their own. That era is ending. Across the industry, developers are recognizing that the true driver of […]
VOA Isn’t Like the Rest: Redefining the Post-Sale Experience in Vacation Ownership
When it comes to vacation ownership, most companies focus on the sale — but VOA (Vacation Ownership Advisor) does things differently. The Journey Doesn’t End at the Sale — It Starts There In an industry saturated with aggressive sales tactics and impersonal service, VOA stands out as the first company solely focused on the post-sale […]
The Power of Proactive Customer Service in the Vacation Ownership Industry
Redefining Support in a Fast-Moving Travel World In today’s digital-first world, vacation ownership members expect more than reactive service. They demand fast answers, personalized guidance, and consistent follow-up. That’s where proactive customer service in vacation ownership makes all the difference—and why it’s at the heart of everything we do at Vacation Ownership Advisor (VOA). What […]