Bridging the Post-Sale Gap: How VOA Is Redefining the Vacation Ownership Experience
Bridging the Post-Sale Gap: How VOA Is Redefining the Vacation Ownership Experience IntroductionThe vacation ownership industry has long focused on the sales process—educating prospective buyers, showcasing resorts, and closing deals. But what happens after the contract is signed? For many owners, the answer is silence. The post-sale journey is often filled with confusion, underutilized benefits, […]
Why Association Memberships Matter: Building Trust in the Digital Age of Vacation Ownership
Trust Matters: Why CRTA and Industry Association Memberships Are Essential in Today’s Digital Age In the digital age, where every brand and experience can be Googled in seconds, credibility and reputation are everything — especially in the vacation ownership and timeshare industry. As trusted advisors to vacation ownership members, VOA believes that affiliation with respected […]
The Value of Understanding Your Maintenance Fee: How VOA Reframes the Ownership Experience
Reframing the Conversation Around Fees It’s easy for members to view maintenance fees as a cost. But with the right guidance, they come to understand it as a gateway to exceptional travel value. VOA doesn’t just tell owners they’re getting great value — we show them, clearly and consistently. That positive shift in perception can […]
The Power of Proactive Customer Service in the Vacation Ownership Industry
Redefining Support in a Fast-Moving Travel World In today’s digital-first world, vacation ownership members expect more than reactive service. They demand fast answers, personalized guidance, and consistent follow-up. That’s where proactive customer service in vacation ownership makes all the difference—and why it’s at the heart of everything we do at Vacation Ownership Advisor (VOA). What […]