In the vacation ownership industry, member satisfaction doesn’t end at the point of sale—it’s only just beginning. The most successful clubs and resorts today understand that true value is delivered post-sale, by helping owners maximize their usage, understand their benefits, and experience the full potential of their ownership.

At Vacation Ownership Advisor (VOA), we specialize in delivering that post-sale value.

Why Post-Sale Strategy Matters More Than Ever

One of the most common issues in the industry today is member disengagement. Owners feel overwhelmed, under-supported, or unsure how to use what they’ve purchased. This results in:

• Higher cancellation rates

• Increased chargebacks and disputes

• Poor online reviews

• Low retention and renewal rates

The solution? Give your owners tools and support to achieve 3x–5x the value of their annual maintenance fees through strategic usage of their ownership.

What Does 3–5x Valuation Look Like?

Let’s say a member pays $2,000/year in maintenance fees. Our goal is to help them access $6,000–$10,000+ in actual travel value through points, weeks, or booking platforms. This is achieved by:

• Optimizing when and where to use ownership

• Understanding when it’s better to use cash (with net rates)

• Leveraging loyalty programs, credit card rewards, and exclusive inventory

When owners clearly see that they’re getting more than they paid for, satisfaction skyrockets—and so does retention.

Partnering with VOA: What We Do for Your Owners

VOA is not a sales organization—we are your post-sale partner. We work under your brand or alongside your team to:

• Deliver ongoing concierge and portfolio management services

• Provide strategic usage coaching based on real-time market value

• Assist with travel bookings across resorts, hotels, cruises, and flights

• Guide members through loyalty integrations (airlines, hotels, credit cards)

• Drive repeat engagement, referrals, and member retention

Results That Speak for Themselves

Our partners have reported:

• 20–30% reduction in early cancellations and chargebacks

• Increased owner engagement and positive feedback

• Annual renewal retention as high as 87% in some programs

• Measurable increases in upgrades and upsells due to higher perceived value

Let’s Redefine Post-Sale Together

If you’re looking to reduce cancellations, extend member lifetime value, and increase profitability, the answer lies in giving your owners real results—not just promises.

Vacation Ownership Advisor is ready to help you do just that.

📩 Contact us today to explore a custom solution for your resort, club, or ownership program. Together, let’s elevate the post-sale experience.