Bridging the Gap in Vacation Ownership: The Power of VOA Post-Sale Portfolio Management
How can we truly expect new or even long-time vacation ownership members to fully understand the ins and outs of an industry that experts spend their careers mastering — all in a 90-minute presentation?
The truth is, we can’t — and we shouldn’t. Between balancing work, raising a family, and managing everyday responsibilities, most members simply don’t have the time or resources to grasp the full value of their ownership, much less know how to optimize it.
That’s exactly where VOA steps in.
What Is VOA (Vacation Ownership Advisor)?
VOA is not a sales company.
We are a concierge and portfolio management service focused entirely on helping vacation owners maximize, manage, and understand their ownership and travel benefits — long after the contract is signed.
Our mission is simple:
✅ Solve the disconnect that happens post-sale
✅ Bridge the gap in knowledge that limits usage
✅ Deliver value and results through support, education, and hands-on assistance
Why 90 Minutes Isn’t Enough
Most members join their vacation ownership program after sitting through a 90-minute presentation filled with numbers, options, upgrades, and incentives. And while that may be enough to spark interest, it’s rarely enough to offer clarity.
Even experienced owners who have been with their club for years often don’t realize:
- They’re sitting on unused weeks or points
- There are alternate redemption options
- They can access exclusive travel perks with strategic guidance
- They could save thousands with a personalized travel plan
That’s where the disconnect happens — and that’s where VOA thrives.
Beyond the Contract: How VOA Makes the Difference
Here’s what sets VOA apart:
🔹 Personalized Travel Management
We don’t just support the ownership. We manage your entire travel portfolio — including hotel, cruise, airfare, car rental, and even rewards programs like AMEX, Chase, Marriott, Hilton, and more.
🔹 Solutions Outside Your Ownership
We understand that members won’t always travel within their ownership network. That’s why VOA offers curated solutions beyond the ownership — giving our members flexible, real-world options that fit their travel style and budget.
🔹 Proactive Concierge Booking & Ongoing Support
Need help with a cruise? A hotel outside your resort brand? Booking flights with reward points? VOA is your go-to travel partner, turning what was once confusion into a seamless, complete vacation experience.
VOA Awards & Recognition
VOA has been proudly recognized for setting a new standard in the vacation ownership industry:
- Winner of Best Consumer Product – 2024 & 2025 by GNEX Awards
- Best Luxury Vacation Ownership Advisor in the USA – 2025 by Luxury Lifestyle Awards
- Best Overall Company Under 100 Employees – 2025
- Entrepreneur of the Year – 2023 awarded to Founder & CEO Jonathan Stoker
These honors reflect our relentless commitment to serving members beyond the sale and our reputation for excellence within the global travel and lifestyle community.
The Complete Experience: What Every Owner Deserves
Vacation ownership shouldn’t feel like a puzzle you need to solve alone.
VOA was created to be the missing piece.
We don’t just help members understand their ownership — we help them use it better, smarter, and more often. We empower members to travel inside and outside their network, all while receiving expert support at every step.
Because when vacation ownership is paired with true concierge care —
🌟 it becomes an experience, not just a membership.
🔗 Ready to Elevate the Post-Sale Experience for Your Members?
Partner with VOA and give your owners the support they’ve been missing.
