In today’s competitive vacation ownership landscape, member experience doesn’t end at the point of sale — it begins there. The difference between short-term satisfaction and long-term retention lies in how effectively your owners are engaged and supported after their purchase.
That’s where Vacation Ownership Advisor (VOA) comes in.
As the industry’s first and only Vacation Ownership Portfolio Management firm, VOA integrates seamlessly into your operations, helping you deliver a more complete, more valuable, and more profitable ownership experience.
🤝 A Seamless Extension of Your Brand
VOA was built to serve as an extension of your brand, not a third-party add-on. From day one, our team works side-by-side with your sales, member services, delivery, and operations departments to create a cohesive post-sale strategy that enhances — not disrupts — your process.
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We align with your onboarding and delivery systems.
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We introduce VOA during or shortly after the closing process.
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Our Portfolio Managers take over post-sale communication, welcome calls, and member engagement.
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We operate under your branding, delivering service on your behalf, 7 days a week.
This isn’t outsourcing — it’s strategic integration designed to improve the owner journey from day one.
📈 Measurable Benefits for Your Business
When VOA becomes part of your team, your brand gains more than just extra support — you gain a post-sale performance engine.
✅ Higher Member Engagement
We ensure every member is contacted, onboarded, and actively guided through their ownership benefits. This builds confidence, clarity, and consistent usage of your product.
✅ Lower Cancellation Rates
Most cancellations and chargebacks happen within the first 90 days — and most are preventable. VOA engages your owners early, fills the education gap, and ensures members understand the full value of their purchase.
✅ Increased Retention & Renewals
When members use their benefits and receive ongoing support, they’re far more likely to renew and refer. VOA makes that happen, keeping your brand top-of-mind and building lasting loyalty.
✅ Valuable Data & Member Insights
VOA provides detailed reporting on bookings, member preferences, engagement touchpoints, and case resolution — giving your leadership team real visibility into post-sale behavior.
🛠️ Built to Work With Your Team — Daily
VOA integrates directly into your daily workflow. Our Portfolio Managers collaborate closely with:
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Member Services – to resolve questions and concerns in real time
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Sales Teams – providing quotes or confirmations that help close deals
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Contracts & Delivery – ensuring smooth onboarding and reduced post-sale confusion
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Marketing & Leadership – delivering monthly insights on member behavior and satisfaction
We use email, phone, and even shared WhatsApp groups for real-time communication — just like we’re part of your in-house team.
Whether it’s managing post-sale follow-ups or stepping in to prevent a chargeback, our team is present, proactive, and results-driven.
🛡️ No Selling. No Upsells. Just Value.
VOA does not upsell, and we don’t operate on commission. Our model is simple:
We win when our partners win.
Every action we take — every call, email, booking, and report — is focused on one goal:
Helping your members succeed in using what they purchased.
This approach doesn’t just help your bottom line. It protects your reputation, reduces negative online reviews, and transforms passive members into engaged owners who feel supported and valued.
🔍 What Sets VOA Apart?
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We’re operational 7 days a week
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We operate as an extension of your brand
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We handle the entire post-sale journey
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We serve as true Portfolio Managers, not basic customer service reps
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We empower your members with travel tools, booking support, and usage optimization
🚀 Ready to Strengthen Your Post-Sale Strategy?
Partnering with VOA means gaining a scalable, seamless, and strategic solution to the biggest challenges facing vacation ownership teams: member engagement, retention, and satisfaction.
If you’re ready to see how VOA can integrate into your team and elevate your member experience, let’s talk.
📩 Contact us at [email protected]
📞 Or call us at 888-752-0050
Let’s build something great — together.
