Beyond Ownership: How Expanding Inventory Access Enhances Member Engagement and Retention
In today’s evolving travel landscape, vacation ownership is no longer just about “what you own”—it’s about what you can access. At VOA (Vacation Ownership Advisor), we believe that enhancing the post-sale experience is the key to deepening loyalty, driving engagement, and ultimately, increasing long-term member retention.
That’s why VOA offers members access to a wide range of travel inventory outside their traditional ownership, including exclusive hotel deals, resort stays, cruises, car rentals, and flights—often at prices not found on public sites. This expanded access empowers members to travel how and when they want, not just within the limited scope of their original purchase.
More Options = More Value
By integrating outside inventory options into our members’ portfolio, we bridge the gap between ownership and flexibility. Whether a member is out of points or their resort is booked, we ensure they still have access to affordable and exciting travel opportunities, keeping their experience positive and proactive—not restrictive.
Post-Sale Engagement that Matters
This strategy doesn’t just enhance the member experience—it creates opportunities for meaningful touchpoints throughout the year. VOA’s concierge team actively assists members with booking, planning, and navigating their travel portfolio, creating a real relationship rather than a transactional one. That ongoing engagement builds trust, strengthens brand value, and helps reduce early cancellation risk.
Retention Through Relevance
Members who feel supported, heard, and empowered to use their benefits regularly are more likely to stay long-term. By offering access to a larger world of travel—outside of their regular ownership—we ensure our members feel their investment has real and recurring value.
In short: we’re not just extending travel options—we’re extending loyalty.
VOA helps developers and clubs enhance their post-sale support model by giving members what they really want: freedom, flexibility, and unforgettable travel experiences.
Ready to elevate your member experience? Let’s connect.
