The Power of Post-Sale Support in the Vacation Ownership Industry

The vacation ownership and timeshare industry is filled with a wide range of programs, benefit levels, exchange platforms, and third-party services. Many of these are designed to enhance the member’s experience by offering more flexibility, greater access to inventory, and expanded usage options across global destinations.

However, what’s often missing is something far more important — true post-sale support.

Most companies focus on the front-end sale or offer upgrades after the initial purchase. Very few provide genuine, ongoing assistance to ensure the member knows how to use their benefits effectively. This is where VOA (Vacation Ownership Advisor) stands apart.

VOA is the only service in the industry built specifically to support owners after the sale. We don’t upsell. We don’t pressure. Instead, we offer something far more valuable: a dedicated concierge and portfolio management team to help members:

• Understand how their ownership works

• Identify the full range of benefits included

• Learn how to book smarter and maximize their usage

• Gain confidence in the value they’ve purchased

This hands-on approach is why VOA has been recognized as the Best Consumer Product in the vacation ownership industry, receiving back-to-back honors at the 2024 and 2025 GNEX Conferences.

We are proud of this recognition — not just for the awards, but because it reflects our mission: to give every owner a better experience after they buy.

When your members feel supported, informed, and empowered, they are more likely to travel, refer others, and renew. Working with VOA helps your business drive higher engagement, lower cancellations, and stronger retention — naturally and sustainably.

If you’re looking to offer a truly elevated vacation ownership experience, VOA is ready to partner with your brand.