Redefining Support in a Fast-Moving Travel World
In today’s digital-first world, vacation ownership members expect more than reactive service. They demand fast answers, personalized guidance, and consistent follow-up. That’s where proactive customer service in vacation ownership makes all the difference—and why it’s at the heart of everything we do at Vacation Ownership Advisor (VOA).
What Is Proactive Customer Service?
Unlike reactive service—which only kicks in after a problem arises—proactive customer service anticipates member needs and offers solutions before issues occur. It means reaching out, following up, and creating meaningful touchpoints throughout the member journey. At VOA, this approach ensures our members never feel forgotten after the sale.
Why It Matters in Vacation Ownership
The vacation ownership industry has long struggled with gaps in member communication post-sale. Members often don’t know how to use their benefits, how to access savings, or whom to contact. This lack of guidance creates confusion, frustration, and even regret. Proactive customer service closes this gap by:
- Offering onboarding and training sessions
- Checking in regularly to uncover upcoming travel plans
- Helping members maximize their ownership value year-round
- Answering questions before they become concerns
The VOA Difference: A Relationship-Driven Approach
At VOA, we don’t just manage travel portfolios—we build relationships. Every member is paired with a dedicated advisor who understands their preferences and helps them plan smarter. Whether it’s a quick getaway or a luxury escape, we make sure members are getting the most out of their travel programs, points, and perks.
Benefits of Proactive Customer Service in Vacation Ownership
- Higher Member Satisfaction: Regular, meaningful contact builds trust and confidence.
- Increased Value Usage: Members are more likely to use their benefits when they know how.
- Reduced Cancellations: A connected member is a loyal member.
- Stronger Referrals and Reviews: Happy members share their experiences—and bring others with them.
- Long-Term Engagement: Members stay connected with their ownership experience for years.
Real Results That Matter
VOA was created to solve the very problems that have plagued the vacation ownership industry for decades. Our proactive service model has helped thousands of members maximize their travel experiences while reducing confusion, stress, and cancellations.
Our team works with over 7,000 members and handle everything from hotel savings to flights, cruises, car rentals, and credit card point management. Every touchpoint is designed to empower our members to travel better, smarter, and more often.
Conclusion: The Future of Vacation Ownership Is Proactive
In an industry built on experiences, proactive customer service is not just a feature—it’s a necessity. At VOA, we’re proud to lead the way in redefining what vacation ownership support should look like.
Whether you’re a member, partner, or club owner, we invite you to experience the VOA difference.
Want to learn more about how proactive service can transform your membership experience?
