In the competitive landscape of vacation ownership, standing out means more than just offering beautiful destinations. Today’s owners demand value, flexibility, transparency, and support long after the sale is complete. That’s where Vacation Ownership Advisor (VOA) comes in—a game-changing partner for clubs, resorts, and developers looking to enhance member retention, boost satisfaction, and reduce post-sale cancellations.
What Is VOA?
VOA is the first and only company in the vacation ownership industry dedicated solely to Vacation Ownership Portfolio Management. We act as a concierge team, working on behalf of your brand to help your members understand, utilize, and maximize their ownership—and much more.
Become an Extension of Your Brand
VOA isn’t here to replace your brand—we’re here to extend it. Our services are delivered under your umbrella, reinforcing your values while offloading the post-sale workload. Your members stay engaged through a professional team that handles everything from login support and booking assistance to reward point management and educational walkthroughs.
-
Branded concierge support
-
Customized travel solutions
-
Seamless member communication
-
No additional burden on your sales or support team
Travel Beyond the Ownership Network
One of the key limitations in many timeshare programs is the lack of flexibility outside the ownership network. That’s where VOA delivers true value.
Our members gain access to:
-
Net-rate hotels, resorts, and cruises
-
Deep-discount car rentals
-
Over 50,000 curated tours (small and private groups)
-
Global inventory that complements their ownership
By offering travel options beyond the ownership brand, we help you create lifetime loyalty and expand the utility of your product.
Portfolio Management That Educates and Retains
One of the biggest reasons members cancel? Confusion and underutilization.
VOA’s team helps every member understand their ownership portfolio clearly and confidently. We walk them through:
-
Ownership value vs. cash pricing
-
Maintenance fees vs. real-world savings
-
Best-use strategies for points, weeks, and credits
-
Annual planning and optimization tools
This education-driven approach builds long-term trust and ensures your members feel empowered, not overwhelmed.
Custom Reporting, Support, and Integration
VOA’s B2B partners receive access to:
-
Member engagement tracking
-
Real-time service summaries
-
Co-branded training for front-end sales and post-sale support
-
Monthly retention and cancellation trend reports
Our goal is to help you protect your bottom line, maintain high levels of customer satisfaction, and build a post-sale experience worth promoting.
Exclusive. Scalable. Proven.
VOA is not a one-size-fits-all solution. It’s a custom-built service, designed to meet the needs of developers, resort brands, and travel clubs who recognize the importance of proactive, post-sale member care.
We are proud to be the only company in the industry offering Vacation Ownership Portfolio Management—a service model we pioneered, refined, and continue to evolve.
Ready to Partner With Us?
VOA is currently partnered with a select group of ownership and travel brands across the U.S., Canada, Mexico, and the Caribbean. If you’re ready to take your member experience to the next level, reduce cancellations, and enhance retention—
Let’s talk.
Contact our executive team today to explore a partnership.
Vacation Ownership Advisor (VOA)
The future of vacation ownership starts after the sale.
